Prashant while expressing his joy that his Amma&Babuji had finally relented to take a flight, for joining him for “grahpraveshpooja” in Bangalore, mentioned that all was not well, as his Ammaji did not have a very pleasant journey, owing to her arthritis she had restricted mobility and despite of availing all help from the airline, she had to walk and stand for durations uncalled for which worsen her condition. Though seemingly successful air travel did reduce Prashant’s parents misgivings about air travel, they left, but by train.
Determined to make next air travel comfortablefor his parentsfrom his sister’s place in Mumbai,” Prashant followed all the requirements as asked by the airline for passenger with restricted mobility (PRM) assistance. Stillprevious experience was repeating itself, suddenlywhileawaiting the wheelchair pick up at the kerb side for about 45 minutes, Prashant spotted AIRPORT KRUZ people on the job, he then walked to their counter and availed the fantastic wheel chair service atT2, CSIA (ChatrapatiShivaji International Airport) Mumbai Airport that promised help from the moment you arrive at an airport and could cover:
AIRPORT KRUZis a PRM service launched by the AVIAXPERT and is “first of its kind” endeavour which ensures swift and safe movement of passengers with restricted mobility or are differently abledon motorized wheel chairs. With the help of latest technology and a committed team AIRPORT KRUZ has developed an assured system of prioritizing, scheduling and delivering wheelchair assistance with a user friendly interface for the passengers.
After listening to quite a few such sorry tales of PRMs, I feel even though air travel has become easy and affordable, persons with disabilities/restricted mobility continue to face barriers. After going through the content available on internet I found out that Ministry of Civil Aviation had constituted a committee on 22nd March 2012 to look into various issues relating to improving the air travel by persons with disabilities and reduced mobility. Though positive steps such as the introduction of Civil Aviation Requirements on Carriage by Air of Persons with Disability and/or Persons with Reduced Mobility (“CAR”) have been taken, confirming to the guidelines airlines operating in India have been doing their bit, still efforts remain suboptimal. For the information of the readerslet me elaborate on
As per paragraph 3.1 of the CAR a “disabled person” is defined as any person whose mobility when using transport is reduced due to physical disability, intellectual disability or impairment, or any other cause of disability, or age. In the light of above service by AIRPORT KRUZ is truly a welcome gesture expressed Prashant and wished that they spread their services soon to other Airports.
Source: Report of the Asok Kumar Committee for the Review of the Civil Aviation Requirements (CAR) for Persons with Disabilities, AVIAXPERT PROFILE